project description
The MyBenefits platform is a digital platform offered by the Government of Ontario in Canada, which provides citizens with a centralized location to access information and services related to various government-funded benefits programs. The platform offers a range of services, including the ability to apply for benefits, check eligibility, view payment history, and update personal information.
The MyBenefits platform is designed to simplify the process of accessing government-funded benefits programs for Ontario citizens. Instead of having to navigate multiple government websites or make phone calls to access different programs, citizens can access all their benefit information in one place. The platform is also designed to be user-friendly and accessible, with clear instructions and support available to help users navigate the application process.
process
User testing involved evaluating the usability and effectiveness of the application by creating prototypes or mock-ups and observing how users interact with them. By performing quality assurance for the project, I was able to ensure that the design meets the necessary standards for usability, accessibility, and visual consistency, and that the design is implemented correctly by the development team. This helps to ensure a high-quality user experience for the end-users of the product.
Collaborated with stakeholders, including product managers, designers, developers, and executives, to ensure that there is a shared understanding of the UX strategy and goals. This collaboration involved using various tools within the Microsoft Office suite, such as Outlook, Excel, and PowerPoint, to facilitate communication and alignment.
Identified potential risks such as a lack of user adoption, technical issues with the app's functionality, or difficulty integrating the app with existing systems. Prioritized these risks based on their likelihood and potential impact on the project. Then, developed a risk management plan that includes strategies for mitigating each risk, such as conducting user research to ensure the app meets user needs, testing the app early and often to catch any technical issues, and collaborating closely with the development team to ensure smooth integration. Then, communicated this plan to stakeholders and monitor risks throughout the project, updating the plan as needed to ensure that risks are effectively managed.
SOLUTION
For the first time in the ministry, an agile team was put together to build a responsive web site for clients to complete a number of key high-volume activities online. In 7 months, our team released a product that garnished attention from all levels of the government.
Some of the key benefits of the MyBenefits platform include faster and more efficient processing times, improved transparency and accountability, and increased convenience for citizens. The platform also allows the government to track and manage benefits applications, reducing the risk of errors or fraud more easily.
Overall, the MyBenefits platform is a key part of the Government of Ontario's efforts to modernize its operations and provide citizens with easier access to government-funded benefits programs.
An online design guide was created to capture every component which included accessibility requirements.
The Axure interactive prototype can be reviewed here https://o6h8k8.axshare.com
